Businesses are embracing cloud computing to speed up innovation, collaborate on a global scale, reduce operational costs and grow their bottom line. 'The cloud' is redefining how enterprise IT will meet the needs of their organizations. But 'the cloud' is a misnomer, as the term implies there is one cloud. Most organizations are evolving to a hybrid model that will encompass many different externally hosted clouds and internally-provided virtualized services.
In many organizations, cloud adoption -- particularly with public cloud services -- is being driven by individual business units and individuals, and the resultant "cloud sprawl" raises significant issues for enterprise IT in terms of enforcing consistent policies for compliance as well as providing consistent life-cycle management and support services.
IT will need a common framework for delivering and managing distributed services across distributed organizations. They will need to unify services management across public and private clouds, with key requirements including: