Jamcracker aggregates and distributes on-demand services through a global ecosystem of Service Providers, Resellers, System Integrators, and ISVs, called the Jamcracker Services Delivery Network (JSDN). Services available through the JSDN include messaging, collaboration, security, online data backup, wireless, and business productivity solutions from Microsoft, Cisco, McAfee, Blackberry, IBM, Google, and dozens of other best-of-breed SaaS providers.

A Global SaaS Ecosystem
The JSDN is a completely outsourced SaaS channel-enablement platform that provides unified application and user management for a wide variety of best-of-breed on-demand services, with key features including:
- Unified provisioning, administration, billing, settlement, support, security, and directory services.
- Service integration adapters which connect the JSDN to third party-provided hosted solutions, offered by ISVs with whom Jamcracker has established Master Distribution Agreements.
- Ecosystem partners can be both a supplier and a distributor of services. For example, carriers can publish their own core services to the JSDN, enabling them to create best-of-breed bundles that comprise internal and externally-provided solutions.
JSDN supports many different service distribution needs. Carriers and multi-tiered distributors leverage private-branded marketplaces from Jamcracker to source, bundle, and resell value-added services to their business customers, increasing ARPU and channel performance. Smaller Resellers and MSPs can easily and cost-effectively start selling dozens of new services from their own branded Webstores. And SaaS ISVs can quickly get to market, grow distribution, and scale their operations with Jamcracker's outsourced services delivery platform.
 | “People need people, and the channel will find its new value add in SaaS. The market is going through an impasse right now while this change happens and trying to find out what the next wave of value-add is, and there is opportunity in that.” Ben Pring, Vice President of IT services, Gartner |
Transforming Services Delivery
The JSDN is a federated ecosystem that is powered by a highly scalableand distributed architecture; with technology, operations, supportinfrastructure, market knowledge, and services aggregation businessprocesses established over a decade of definition and refinement. Thisextensive foundation of technology, operations, and market experienceenables Jamcracker to offer our partners the following benefits:
- Unified Services Delivery: Jamcracker enables unified provisioning, billing, single-sign-on, user management, support services, and usage of all services that are integrated with our platform – not only for 3rd party services available through Jamcracker's existing and new wholesaling agreements, but also for our partners' existing core services. This enables our distribution and solution partners to leverage "best of breed" bundles to maximize up-sell and cross-sell potential.
- Leveraged Investment: Service providers have the ability to integrate existing services, such as Broadband, with the JSDN MarketPlace ecosystem. This provides tremendous flexibility for bundling core and ancillary services, increasing margins, and the ability to extend carrier’s core services via the JSDN ecosystem, providing a means to deliver these services through other partners around the world. Every partner has the opportunity to be a reseller, and a global supplier, of value-added services.
- Economies of Scale and Scope: Each of our partners is part of a growing ecosystem that includes some of the largest Telcos and service providers around the world, a quickly growing value-added services delivery channel that includes hundreds of Resellers and MSPs, and dozens of solution partners including many of the world's most recognized software and content providers. As this ecosystem grows, everyone benefits from the success of others in terms of applying best practices and enabling access to new services.
- Sales and Marketing "Best Practices": This is our core business, and has been since 1999. During that time we have aggregated experience and best practices from both our channel and solution partners. In addition, the Jamcracker marketing/executive team has been intimately involved in on-demand services delivery since the mid 1990s (with Exodus, VeriSign, as well as Jamcracker itself). Our success is based on yours, so we will be an active partner throughout the course of our relationship.
- Rapid Response to Changing Market Conditions: Jamcracker has established distribution agreements and on-boarded dozens of vendors, with over a hundred different service offerings in the JSDN marketplace. And based on quickly-changing market conditions and our successes, we have a large and growing pipeline of new solution vendors whom we are in the process of on-boarding, and are continually adding more solution partners as new market opportunities arise. For our content and solution partners, our distribution network provides a broad array of capabilities ranging from vertically oriented VARs and MSPs to expansive customer reach from many of the largest Telcos in the world.
These intrinsic capabilities provide our partners with an “innovationecosystem” that enables tremendous flexibility to experiment with newservice bundles, new offerings, and incorporate best practices fromother ecosystem partners around the world. The JSDN helps our partnersrespond more rapidly to changing market opportunities, and provides aflexible foundation for innovating as the market continues to evolve.