Cloud Services Delivery Platform

The Jamcracker Services Delivery Network is used by hundreds of service providers, ISVs and enterprises around the world to enable, deliver and manage internal and external cloud services.  Companies such as Telstra, Telus, eircom, AB&T, Cisco, McAfee, EMC, DHL and many others leverage the Jamcracker Services Delivery Network (JSDN) to deliver external and internal cloud services to their customers, their employees, or through their channels.

The JSDN infrastructure features a turnkey, carrier-grade, scalable, and open standards-based architecture that is network and technology agnostic. It can integrate with existing directory, order management and billing systems. Modular APIs are available to integrate, deliver and manage internal and external cloud services. JSDN's integrated framework of web services modules provide core functions for enabling unified cloud services delivery and management including access control, identity management, user profile management, service cataloging, promotion management, personalization, and bundling capabilities.

JSDN enables an n-tier services delivery model that supports self-service fulfillment, delegated administration and cloud services channel enablement.  Jamcracker's Unified Services Delivery Architecture aggregates order management, security and policy management, user and service administration, billing and settlement, usage reporting and auditing, and license management across all internally hosted and external third party cloud services. This provides the flexibility to create different offerings to meet the highly variable needs of your employees or customers while increasing the productivity of your IT or back office operations. 

For service providers, this unique combination of precise control and flexibility enables you to differentiate their core services delivery and increase customer retention and profitability.  Jamcracker's ability to integrate with new cloud services, whether they are internally or externally hosted, provides a future-proof means for service providers to continuously innovate to address evolving market opportunities.  Service providers can also bundle their own product offerings with other JSDN partner solutions to enhance up-selling, cross-selling, and differentiate their core services. Cloud services delivery may include ‘Infrastructure as a Service' (IaaS) as well as a service provider's existing core offerings such as broadband, VoIP, and other network services. External services may include ‘Software as a Service' (SaaS) or ‘Platform as a Service' (PaaS) or other third-party provided business processes such as IT helpdesk and managed services for small businesses.

Enterprise IT organizations can leverage the JSDN to unify life-cycle services management and security enforcement across disparate cloud services, both private and public. Jamcracker Unified Services Management (USM) enables enterprises to centralize the procurement, delivery, billing, security, administration, and user support of internal and external cloud services.

And ISVs can enable and deliver their own cloud offerings to their customers, through their channels, and bundle with partners' solutions to create their own private-branded services ecosystem. Cloud service providers can leverage the JSDN to distribute their solutions through Jamcracker's global network of service providers and system integrators.

Unifying the delivery architecture allows services to be enabled, managed, and delivered in a consistent manner to your employees, your customers or through your channel partners.  The unified services grid includes services integration toolkits and capabilities that allow enterprises and service providers to aggregate life-cycle services management and enable single sign-on access, user and service administration, reporting, billing, and helpdesk ticketing capabilities across their user or customer base.  The Services Integration Module provides connectivity between the services grid and legacy order management systems, billing systems, network monitoring tools, helpdesks, and internal and external directories and databases. 

JSDN Features

 

Extendable Architecture

The JSDN infrastructure features a turnkey, carrier-grade, scalable, and open standards-based architecture that is network and technology agnostic. It can integrate with and leverage existing order management and billing systems, and modular APIs are available to develop adapters for new content, services, and applications. JSDN is an integrated framework of web services modules that provide core functions for on-demand services delivery including access control, identity management, user profile management, service cataloging, promotion management, personalization, and bundling.

Unified Administration

JSDN provides an n-tier cloud services delivery and management solution that supports self-service fulfillment and delegated administration across disparate cloud services.  This provides the flexibility to create different offerings to meet evolving needs, increase the productivity of IT and back office operations, and offer personalized services on a subscription or pay-per-use model.  Enterprises and service providers also benefit from a fast-growing community of content and technology partners; enabling rapid innovation to meet their evolving needs.

Rapid Enablement

Fast time-to-deployment, a comprehensive and growing community of pre-integrated cloud services, rapid services integration and a decade of unified cloud services enablement experience.  JSDN is a complete and powerful solution for delivering on demand.

 

 

 

Features:

 

Service Management and Bundling

• Service creation & approval
• Service bundling, including services from different vendors, multiple data centers and disparate architectures
• Service subscription management
• Automated service provisioning based on user events
• Complex sequential provisioning workflows
• Service test drives

Administration and Support

• Delegated administration
• Self-service registration and account management
• Centralized support infrastructure
• Proxy management of reseller accounts by wholesaler administrator
• Proxy management of customer accounts by reseller administrator

Reseller WebStores

• Self-service reseller enablement
• Easily customizable branding for each reseller
• Web-based merchandising and pricing
• Email notifications End User Portal
• Single-sign-on access to all services
• Single point of access for support
• Single bill and invoice
• Centralized user and license management
• Comprehensive reporting
• Customizable home page Service Pricing & Billing
• Wholesale, reseller and vendor price support
• Minimum advertised pricing (MAP)
• Subscription and one-time-charge pricing
• Order management
• Order visibility and history
• Credit Card payments
• Manual payments and purchase orders
• Automated invoicing and integration with enterprise billing applications

Integration and Standards support