Careers
Can You Deliver On Demand?
Jamcracker is growing quickly, and as a result we're looking for talented and passionate people to help drive our success to the next level, and beyond. We have opportunities in software development and information technology, sales and marketing, finance and administration, professional services, and customer support.
Career Opportunities – Santa Clara, California
Career Opportunities – Bangalore, India
- Regional Sales Head - Eurasia
- Technical Lead
- Sr. Software Engineer
- Business Analyst
- Technical Writer
- Senior Member of QA Team
- Technical Program Manager
- Inside Sales Specialist
- Principal Member of QA Team - Performance Testing
Company
Since it's founding in 1999, Jamcracker has been the pioneer in On Demand Software and Services Delivery, and is leveraging this expertise to lead the way in enabling on-demand services delivery on a global scale.
Culture
Jamcracker fosters a professional, dynamic and demanding business culture with a team of people that believe working well together delivers more than the sum of individual contributions. We work together to deliver on our vision of delivering on demand for our ecosystem partners while continuously learning and growing as individuals and as a team.
Benefits
Jamcracker offers highly competitive compensation and benefits to our employees throughout the world.
Interested?
Email a Word version of your resume to jobs@jamcracker.com. Please include the desired position title in the subject line of your email.
Job Descriptions
Marketing and Online Marketplace Coordinator
Exciting opportunity for someone with marketing experience and the ability to help coordinate the industry’s leading Software as a Service Online Marketplace.
The Jamcracker Service Delivery Network is an online marketplace made up of vendors selling hosted services and resellers that resell those services.
We need a special person who has general marketing experience to assist with traditional ongoing marketing programs and who can help coordinate all aspects of the online marketplace.
Position Type
- Full-time, regular
Position Requirements
Marketing: Overall marketing support including:
- Trade show hosted events coordination – coordinate all details of trade show attendance and hosted events like webinars, seminars etc.
- Marcom support – including proofing, some writing and complete production and inventory responsibility
- Conduct direct email and mail campaigns – including list acquisition
- CRM/SFA Management –manage marketing database, capture - qualify and track leads through sales cycle, automate and track/analyze marketing campaigns
- Additional marketing administrative and coordinating duties as necessary
Online Marketplace
- Oversee accurate submission of information into the Online marketplace. This includes but is not limited to company profiles, contact and service information
- Work closely with partners to coordinate their success: includes assisting with recruiting, training and support
- Perform regular website maintenance: edit profiles to ensure proper spelling and grammar. Monitor all leads to ensure legitimacy.
- Interface with Engineering and User Experience Manager to offer suggestions on process flows, usability, etc. of the marketplace.
- Stay current on all features associated with new product releases/upgrades
General experience
- Strong MS/Office skills, Word, Excel and PowerPoint
- Excellent writing skills a plus
- Knowledge of Enterprise Software market a plus
Product Marketing/Management – Santa Clara California
Job Summary
The Product Marketing/Management role is responsible for both managing the full product life cycle and product ownership from a product marketing perspective. This position involves close interaction with Marketing, Development, Sales, and Professional Services.
Description of Duties
Product Management
- Gather, distill, prioritize, and document product requirements from prospects, evaluators, customers and internal sources
- Mange product definition and roadmap
- Collaborate within Marketing and with Development to prioritize and trade off user requirements and features to create Product Requirements Document (PRD).
- Contribute to definition of product roadmap
- Monitor, review, and prioritize software defects and feature requests
- Manage development of product documentation including manual and release notes
Product Marketing
- Interface with the sales force as the product expert
- Coordinate the creation of outbound material, including customer presentations, technical whitepapers and statements of direction
- Manage relationships with existing and prospective customers, including regular delivery of product demonstrations. Work closely with field salespeople
- Develop white papers and technology overviews in support of marketing and sales
- Maintain ongoing Competitive Analysis
Position Requirements:
- The ideal candidate will have 7 years experience with a mix of Product marketing and Product Management in a software company with an understanding of Product development and QA processes.
- Must have knowledge of the SaaS delivery model
- Ideally understands the needs of a wide range of constituents including service providers (Telcos, MSPs, Resellers, SIs, etc.) and SaaS providers (ISVs)
- Candidate must be capable of managing multiple project priorities, from concept to delivery, on schedule and within budget.
- Excellent written and verbal communication skills and comfortable with technical and non-technical communications on the same or related issues
- Experience supporting sales team in pre- and post-sales efforts
Director of Strategic Accounts – Santa Clara, CA
Hot, Hot, Market - We are seeking a software sales professional (individual contributor) who understands the challenges currently faced by Corporations in seeking new revenue streams.
This position is responsible for generating revenue from the direct sale of software solutions to target markets primarily made up of Service Providers. Responsibilities for this role include prospecting for new business, detailed qualification of sales opportunities, management of the sales cycle, and negotiation of contracts and licensing agreements. The position will be staffed out of our office in Santa Clara, CA and involve travel as customer requirements dictate.
Position Type
- Full-time, regular
Position Requirements:
- Understanding and experienced at selling to Corporate VP’s of Business Development, VP’s of Product Management, and VP’s of Marketing
- Clearly documented track record of enterprise software sales success
- Clearly able to articulate a value proposition of generating new sources of revenue by the offering and delivery of hundreds of new web enabled applications in a business to business model
- Ability to work well in a fast growing company
- Teamwork and leadership skills
- Self-starter with an entrepreneurial work ethic
- Four-year college degree
- Minimum 8 years of software/services sales experience
Director of Client Solutions ~ Santa Clara, CA
Jamcracker is a recognized software leader in the SaaS space for the “On Demand” delivery of services. We provide a marketplace and infrastructure software for the selection and delivery of hundreds of ISV services.
We are seeking a highly skilled, hands-on, seasoned professional capable of clearly articulating a complex technical value proposition to both the business and technology community within an organization.
The primary responsibility of the Director of Client Solutions is to support the direct sales operation in all phases of the pre-sales cycle, including technical qualification, discovery, requirements definition, technical presentation, configuration of custom demonstrations, and the design, implementation and management of onsite proof-of-concept projects.
Required Skills:
- Excellent written, verbal and presentation skills.
- 5+ years experience supporting a software sales team in pre-sales.
- Knowledge/understanding of Java, XML, J2EE,
- Experience with RDBMS (Oracle, PostgreSQL, or MSSQL preferred)
- Experience working independently in a small company or start up operation desirable
Additional Desired Skills:
- Knowledge of Identity Management, Provisioning and Enterprise Security
- Experience with BEA WebLogic, JBoss, IBM Websphere Application Servers a plus
- Experience with Apache, Tomcat and Microsoft IIS Web servers a plus
- Experience with Web Services, LDAP, Active Directory, Exchange, SharePoint
- Experience on Linux or Solaris, Windows 2003 Server, .NET
- Knowledge of the technical challenges involved in delivering web based products and services faced by ASPs, ISPs, MSPs, NSPs, and other service providers is a huge plus
- Experience configuring and integrating complex systems
If you are interested in becoming a part of our winning team, please submit your resume.
Jamcracker offers a highly competitive compensation plan to the successful candidate. For full-time regular employees, we provide medical, dental, vision, short and long term disability insurance, term life and AD&D insurance, and long term care insurance. Other benefits include stock options, paid time off, 401(k) plan, and flexible spending accounts.
Qualified applicants receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or any other protected characteristic.
Director of Business Development and Strategic Channels
Position Description:
Jamcracker is a recognized software leader in the SaaS space for the “On Demand” delivery of services. We provide a marketplace and infrastructure software for the selection and delivery of hundreds of ISV services.
Jamcracker is looking for a creative and highly motivated professional to manage our ISV Strategic Recruitment process and negotiation of the Master Distribution Agreements.
In parallel build partnerships with key Global Consulting firms including Accenture, Atos Origin, Bearing Point, Deloitte, and other companies influencing or responsible for selling our solutions into the Communications (telephony) Industry.
This person manages external partners to drive revenue both directly and indirectly. The relationships established may be as resellers or influencers. Experience negotiating and closing complex channel deals is essential. This person has the opportunity to enjoy a very visible position within Jamcracker and interact closely with Industry Leaders.
Position Type:
Full-time regular
Position Requirements:
- Ability to work in a dynamic, entrepreneurial organization, in both a team and independent environment
- Willingness to challenge the status quo to drive significant increases in revenue
- Enterprise software experience
- Ability to vision sell at an executive level
- Ability to build long term relationship with partners
- Strong business acumen
Qualifications:
- Prior experience in a similar role
- 5+ years experience dealing with companies such as Accenture, Bearing Point, Deloitte, IBM, BEA, HP, Sun Microsystems, Alcatel and Siemens.
- Strong written and oral communication skills, analytical skills, leadership and team skills
- Able to talk to C-level, LOB (line of business) executives
- Effective sales, marketing and project management skills
- An entrepreneurial spirit
Educational Requirements:
A four-year college degree in business, marketing, or related working experience, education or training.
Regional Sales Head - Eurasia
Hot, Hot, Market - We
are seeking a software sales professional (individual contributor) who
understands the challenges currently faced by Corporations in seeking
new revenue streams.
This position is responsible for generating revenue from the direct
sale of software solutions to target markets primarily made up of
Service Providers. Responsibilities for this role include prospecting
for new business, detailed qualification of sales opportunities,
management of the sales cycle, and negotiation of contracts and
licensing agreements. The position will be staffed out of our office
in Bangalore and will entail selling into companies throughout Eurasia.
Position Type
Full-time, regular
Job Requirements:
- Clearly documented track record of enterprise software sales success
- Understanding and knowledgeable on selling software to both the business and technical area’s within a company
- Demonstrated success in building a pipeline in a new market and territory
- International business experience
- Ability to work well in a small but fast growing company
- Teamwork and leadership skills
- Self-starter with an entrepreneurial work ethic
- 25% - 40% travel to manage a remote geographic territory
- Ability to work closely with pre-sales engineers on technical aspects of sale Four-year college degree
- Minimum 7 years of enterprise software sales experience
Additional Desired qualifications:
Rolodex of current executive level contacts in the telecommunication and service provider space a plus
Successful experience selling for a start-up software company
Lived in and held enterprise software sales positions in either Europe, the United States, or Asia
Technical Lead – Bangalore, India
Position Type:
- Full –time, regular
Position Requirements:
- Technically competent in the following areas:
- Core Java
- J2EE (JSP/ Servlets / EJBs / JDBC/ XML / JMS)
- Struts
- JBOSS / WEBLOGIC / WEBSPHERE
- Oracle, MS SQL Server, PostgreSQL
- Application Integration Experience will be a plus
- Exposure to technologies listed below would be an added advantage
- Web Services
- Directory Servers
- Portal Servers
- Microsoft technologies (VB, VC, .net)
- Very Strong Design and Development skills
- Good leadership skills
- Good Debugging skills
- Good Documentation skills
- Very good communication skills
- At least 7+ years of experience
Educational Requirements:
-
Bachelor’s degree in Computer Science, Math or Engineering.
-
MS in Computer Science, Math or Engineering is preferred.
Sr. Software Engineer – Bangalore, India
Position Type:
- Full–time, regular.
Position Requirements:
- Technically competent in the following areas:
- Core Java
- J2EE (JSP/ Servlets / EJBs / JDBC/ XML / JMS)
- Struts
- JBOSS / WEBLOGIC / WEBSPHERE
- Oracle, MS SQL Server, PostgreSQL
- Exposure to technologies listed below would be an added advantage
- Web Services
- Directory Servers
- Portal Server
- Very Strong Design and Development skills
- Good Debugging skills
- Good Documentation skills
- Good communication skills
- Knowledge of Pivot Path application would be a plus
- At least 3-4 years of experience
Educational Requirements:
Bachelor’s degree in Computer Science, Math or Engineering. MS in Computer Science, Math or Engineering is preferred.
Business Analyst - Bangalore, India
Job Requirements:
- Experience in business requirement gathering, developing functional requirement specifications, documenting application use cases and workflow
- Ability to work with various stakeholders and filter requirements into the product roadmap
- Analyze business needs, competitors and SaaS trends – and contribute to product roadmap
- Experience in consumer web applications and applications for smart phones / PDAs
- Working Knowledge of billing business flows for e-commerce
- Exposure to product marketing via a close working relationship with the marketing team would be an asset
- Good understanding of customer support
- Good understanding of SDLC, Business Functionality Testing, UML tools
Years of experience:
- 4-7 yrs of relevant experience in performing business analysis role.
Educational qualifications:
- ANY DEGREE
Essential Soft Skills
- Excellent communication and presentation skills
- Demonstrated problem solving skills and analytical abilities
- Consultative outlook
- Creative, imaginative
- Team player
Nice to have:
- Knowledge of Product support operations and business flows
- E-business exposure
- Sales channel exposure
- Telco exposure,CRM exposure
Technical Writer - Bangalore, India
Job Requirements:
- Write customer-facing user documentation for different user roles, viz., administrators, end users, and developers.
- Deliver customer-facing documentation on schedule and adhere to the documentation process at all times.
- Develop self-paced training scripts
- Develop training material.
Eligibility Criteria:
- Excellent verbal and written communication skills required.
- 4-7 years of dedicated technical writing experience in various domains.
- Desired exposure (not limited to) enterprise applications, software products, Web applications, network management applications, and so on.
- The ability to manage documentation projects single handedly.
- Must be able to provide accurate estimates on all Technical writing projects and meet those dates.
- Excellent time management and multi-tasking skills.
- Ability to interact with various teams and meet aggressive, multiple deadlines.
Tool Proficiency:
- Adobe FrameMaker (must have)
- MS Word (must have)
- PowerPoint (must have)
- Quadralays WebWorks (must have)
- Microsoft Visio (must have)
- SnagIt (must have)
- Dream Weaver (good to have)
Other Knowledge:
Computer programming languages such as Java, C/C++ will be helpful.Experience in Javascript, HTML, XML will be helpful.
Educational Background:
- BA degree in English, Technical Communications, Journalism or equivalent
- Any other graduation with relevant training and experience
Senior member of QA [Certification] team
Must have:
- 3-5 years of experience in testing enterprise class applications in product development environment
- Testing experience on J2EE based web applications
- Expertise in manual testing
- Involve in requirements gathering\
- Involved in testing of applications having to integrate with multiple 3rd party applications.
- Ability to understand & analyze the complete requirements and write effective test cases.
- Ability to proactively identify the issues at the earlier cycles of development & testing.
- Strong analytical abilities.
- Should be able to work in a very tight deadlines
- Excellent verbal, written communication skills and interpersonal skills
- Ability to switch between multiple applications rapidly for the changing business scenarios.
- Test to break attitude
- Strong in logical and analytical skills
- Zeal to learn new things, ability to understand 3rd party applications and certify integration of the same.
Nice to have:
- Having experience in successful test automation using Silk Test/Win Runner/QTP is a plus
- Knowledge on testing applications for i18n a plus
- Domain knowledge on "On Demand" software a plus
- Basic knowledge on any application server is a plus
- First Class graduate in Engineering or Masters in Computers
Technical Program Manager
Role:
- Work closely with customers to define and prioritize their detailed business needs
- Work closely with the delivery team and responsible for project deliverables
- Deliver projects using resource augmentation, fixed bid and managed projects approach.
- Single point of contact on all product development areas
- Bridge customer requirements and Jamcracker capabilities through deep understanding of the feasibility of Jamcracker solutions
Requirements:
- Ability to work in Startup environment
- Experience in working with global teams
- Domain expertise (Preferred)
- Saas (Software as a service) / On Demand Service Delivery
- Service Provisioning / Service Aggregation
- Ecommerce or Mobile computing
- Analytical & Problem Solving skills
- Strong inter-personal skills
- Ability to work with cross functional teams (Product Development, Marketing, Sales, Account management)
- Excellent verbal, written communication skills
- BE/BS or equivalent
- 10+ years of experience in IT
- 5+ years of Development & Solution Architecture experience (Java, J2EE expertise). Strong technical knowledge (XML, SOAP, Java, J2EE, Web services, C/C++)
- 4+ years of management experience (Program management, Project management, People management)
Inside Sales Specialists
Position Description:
The On Demand Services market is expected to account for over 30% of all software sales by 2010, according to industry analysts – and will fundamentally change how organizations and individuals engage in all types of online transactions.
Jamcracker’s Service Delivery Network (JSDN) is a growing ecosystem that brings together On Demand providers and service providers. On Demand Providers include: ISVs, SaaS providers, IT Services providers and any company that has services delivered via the internet. The JSDN greatly extends market reach and quickly increases revenues for On Demand providers through a global marketplace from which Service Providers and other service-delivery channels can rapidly source, bundle, re-brand and deliver On Demand services to businesses, consumers, and downstream channel partners.
Jamcracker is looking for creative and highly motivated professionals to drive sales in a challenging yet rewarding environment. The incumbent is expected to aggressively pursue and achieve set quotas in charted territories.
Position Type:
Full-time, Contract
Responsibilities:
- Outbound “cold-calling” to a to set qualified meetings / appointments to a qualified set of prospective accounts that fit Jamcracker’s customer profile
- Contact prospects and partners through, but not limited to, phone calls, email, mailings seminars, local events and other means to communicate opportunities to extend initiatives with the company.
- Field inbound calls and leads from various sources and qualify for business potential.
- Interface with and assist in sales training of Resellers in the respective territory
- Attend and assist in coordinating regional seminars with Resellers
- Ensure effective Call Management processes including deal closure, lead passing, Account management etc
- Collaborate with marketing, support, sales management, product management and account management to facilitate the execution of new programs, messages, campaigns, and offerings.
- Ensure reporting and communications is frequent and bi-directional.
Job Requirements:
- Work experience should include a minimum of 5 years in an IT sales or sales support. Preference would be given to personnel experienced in Inside/Tele Sales.
- Proven success in building and maintaining successful relationships with prospective and existing customers.
- Excellent communication skills are required, both written and verbal. Knowledge of CRM and MS Office is a must.
- Willingness to work in Shifts is essential
Principal member of QA team – Performance Testing
Must have:
- 4-6 years of experience in performance testing of enterprise class multi tier web applications.
- Experience in conducting the baseline and benchmark tests
- Experience in designing and implementing the performance test automation framework using Silk Performer/Load Runner/JMeter or any other open source tools
- Experience in carrying out the network bandwidth tests
- Experience in identifying the performance parameters of an application
- Experience in identifying the performance bottlenecks of the system
- Experience in maintaining the scripts across releases
- Experience in evaluating the tools to use
- Should have good knowledge on Linux, Apache and JBoss
- Knowledge in core java
- Strong analytical abilities
- Should be able to work in a very tight deadlines
- Excellent verbal, written communication skills and interpersonal skills
Nice to have:
- Domain knowledge on "On Demand" software a plus
- Knowledge on Oracle
Educational Qualifications:
- First Class graduate in Engineering or Masters in Computers