At Jamcracker, we’re very proud of our technology, but technology alone will not enable you to become a cloud services brokerage. Jamcracker provides essential managed services that can help you extend your organizational capabilities and processes, thereby accelerating your time-to-market and your ability to scale. Jamcracker’s cloud brokering services include:
Cloud Ecosystem Development
Jamcracker represents the collective bargaining power of the entire Jamcracker Services Delivery Network ecosystem when negotiating discounts, terms, and operations integration with cloud providers. And given that JSDN encompasses dozens of top-tier carriers, several of the largest IT distributors, and many of the world’s biggest technology providers, we are able to negotiate very favorable terms on our customers’ behalf.
Jamcracker has already pre-negotiated master distribution agreements with more than 100 best-of-breed cloud providers, and we’re constantly adding more. We can also help you negotiate your own distribution agreements via our partnerships with hundreds of other providers. Rather than going it alone and recruiting and negotiating all of your own cloud-provider agreements, you can offload some or all of the effort to us.
For cloud providers with whom we’ve negotiated master distribution agreements, Jamcracker will manage the month-end payment reconciliation for subscriptions that you sell through your marketplace. Optionally, you can also outsource your reconciliation process with your own ISVs.
Jamcracker also manages the entire lifecycle of technical integration and business relationships with all of our distribution-enabled cloud provider partners. So when an ISV makes a change to its platform, we’ll manage any recertification of the adapter. When they make branding or pricing changes, we’ll manage that, too.
We also support hybrid relationships. For example, with Microsoft Office 365, Jamcracker manages all aspects of the technical integration, but our customers who resell Office 365 deal directly with Microsoft for all business matters.
How many services does your customer support organization manage today? A dozen? Maybe more? Now imagine doubling or tripling that when you first go-to-market, and adding dozens or even hundreds of other new services every year. How will you maintain your customer support responsiveness and quality?
Jamcracker operates white-labeled customer support call centers that can cover any region of the world. We can take first-line calls from your customers under your own brand, or you can take level 1 calls and have Jamcracker provide level 2 and 3 backup support, including ISV escalation management via our federated help-desk ticketing services.
Operations and Hosting
Running and managing all aspects of operating a CSB in-house may be more complex than you realize.
With Jamcracker, you can host our platform in your own data center and still leverage our managed services, or you can outsource hosting and platform management to us, or you can even start with a completely outsourced model and then migrate to your own data center over time. It’s all about choice; whatever works for you works for us.
If you have already mapped out your CSB strategy, business development, marketing and sales, operations, and all other aspects of your go-to-market execution plan, congratulations—you are definitely in the minority. Most of our customers will want to leverage our experience enabling dozens of other organizations, in addition to what we learned years ago when we started out as an aggregated services provider.
Jamcracker provides custom consulting services that can help bulletproof your current plan, fill in some of the blanks, or help you create a plan from scratch. We believe that best practices come from experience, not theory.
Learn more about the core components of the Jamcracker Services Delivery Network:
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