Jamcracker’s Services Delivery Network (JSDN) enables SaaS and online content providers to make On-Demand Services easily available to businesses and consumers through Jamcracker’s channel partners. These channel partners include network and communications service providers, traditional software channels such as VARs, and an emerging category of professional services providers. Jamcracker acts as a wholesaler of different “best-of-breed” on-demand solution providers. The JSDN provides a complete business process outsourcing solution that allows channel partners to bundle these services with their existing offerings to increase customer revenues, loyalty, and profitability.

The JSDN provides rich administrative features for its services-delivery channel (or marketplace) partners, including a single point of provisioning, single sign-on, and settlement for a wide array of heterogeneous services. Functional components of the JSDN include help desk services, billing, collections, settlement, a hosted services-delivery platform, infrastructure management, and content/ISV wholesale distribution agreements.

Jamcracker Services Delivery Network

The JSDN also supports multi-tiered distribution models within highly distributed environments, available within a modular, scalable, and easy to implement system that is designed to leverage and easily integrate to existing services delivery infrastructures

Jamcracker has dozens of “best-of-breed” application services that are fully integrated and delivered through the JSDN. Jamcracker has integrated these solutions so that its JSDN marketplace partners can offer a single point of provisioning, single sign-on, and unified support for their customers. Jamcracker has a Master Distribution Agreement with each managed services vendor (solutions partners), which allows Jamcracker to wholesale these solutions through it channel network, allowing them to bundle additional services and provide greater value to their customers. Jamcracker’s Services Delivery Network is modular, standards compliant and technology agnostic, making the on-boarding of completely new services easily accomplished using Jamcracker’s services integration expertise and tools. This allows channel partners to leverage Jamcracker’s “one-to-many” relationships, and the ability to resell an ever-growing portfolio of managed services.

With dozens of pre-integrated business, IT and communication On-Demand Services, JSDN Marketplace Partners can offer multiple “combined” bundles across product categories. Examples include, but are not limited to:

• Broadband with VPN, IT Security and Office Suite services.
• Mobile services bundled with VOIP, VPN and email.
• Broadband with Consumer Services.

The possibilities are endless for creating On-Demand Service bundles and making them available from an existing customer-facing portal – with self-service registration/management to clearly differentiate offerings from the competition, drive ARPUs, and “increase stickiness.”

“The Network is the Platform”

Service Providers can utilize the same technology that powers the Jamcracker Services Delivery Network and rapidly increase revenues by quickly bringing new On-Demand Services to market. Jamcracker provides the On-Demand Services marketplace infrastructure software and a global delivery network. This combination enables service providers to leverage the JSDN infrastructure – as well as established processes for sourcing, selecting, negotiating, integrating, testing, branding, bundling and delivering “best-of-breed” On-Demand Services.

The JSDN infrastructure features a turnkey, carrier-grade, scalable, open standards-based architecture that is network and technology agnostic. It can integrate with and leverage existing OSS, BSS and IMS infrastructure, and modular APIs are available to develop adapters for new content, services and applications. The JSDN includes several key components for On-Demand delivery including access control, identity management, user profile management, service cataloging, promotion management, personalization and bundling. Service Providers can also benefit from a growing community of content, marketplace, and technology partners through the JSDN – providing them a higher level of agility to respond to ever-changing market conditions.

JSDN facilitates the delivery of new On-Demand Services to existing customers, directly or through downstream channels partners, via a single platform that provides an efficient mechanism of delivery/management over an n-tier distribution model. This provides the flexibility to create different offerings to meet the highly variable needs of their customers, and empower them to pick their own personalized services and consume them in a subscription or pay-per-use model.

Jamcracker Services Delivery Network

This unique combination of precise control and flexibility enables service providers to increase customer retention and reduce churn by delivering greater strategic value to customers and building customer loyalty. Jamcracker’s continuing addition of new On-Demand Service offerings provides current and future up-sell opportunities that can enhance customer satisfaction and retention, grow customer referrals for new business, and improve profitability.

Service Providers can utilize the JSDN technology, network, and pre-integrated solutions to bundle traditional telephony and networking services with dozens of new On-Demand Services, and have these bundles launched directly off their corporate portal. As a JSDN Marketplace Partner, service providers can focus on sales and marketing activities, and quickly respond to these activities by getting new services to market within weeks, instead of months or years. JSDN provides the technology that makes it profitable to deliver On-Demand Services and manage customers and resellers. It’s a complete On-Demand Service Delivery solution.