XO Communications, a telecommunications provider that
promises simplicity without compromising service levels,
provides thousands of small-to-mid-sized businesses across the
U.S. with mission-critical connectivity, communications, and
web hosting solutions. The company was looking for new value-added
services to offer their customers. After extensive
evaluation and assessment of in-house and third-party sourcing
and delivery options, XO partnered with Jamcracker.
The initial phase of XO's go-to-market roll-out is underway and
offers several bundled IT services solutions to meet the
needs of their customers. The bundled services offerings
comprise a variety of best-of-breed managed IT services
components including:
- Online backup services
- Blackberry hosted services
- McAfee desktop security hosted service
- Microsoft Exchange
- Microsoft SharePoint
- VPN remote access
XO relies on Jamcracker for process integration, sourcing, testing,
selecting, branding, bundling and delivery. With the JSDN, XO is able
to rapidly bring to market a multi-tiered on-demand services bundle
that distinguishes them from their competitors and increases customer
loyalty through value-added services. XO Communication’s future
value-added services offerings will include higher-value business application services offerings.
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