| Many service providers are looking to capitalize on the On-Demand services trend expected to account for over 30% of all software sales by 2010, becoming a $50 billion market. But they soon realize that integrating different sets of new services into their automation, billing, and provisioning platforms can be an extremely complex task. Deciding which software to sell and support is a challenge in itself.
The Jamcracker Service Delivery Network (JSDN) is designed to help solve these problems for not only small and medium-sized businesses (SMB), but also large enterprises. JSDN enables global On-Demand service delivery by permitting service providers access to an infrastructure providing automated, streamlined On-Demand products and services. By tackling the technical burdens that accompany such projects, JSDN allows service providers to bundle and re-brand multiple services on an integrated platform, automating all aspects from back-end administration through billing, support, access and provisioning -- all provided on an On-Demand basis. This automation, which can be hosted by Jamcracker or service providers, enables users to streamline their costs, increase their revenues, and, by offering multiple services, reduce client churn by 80-90%.
The JSDN allows service providers to focus on their business, sales and marketing activities and benefit from:
- Increased Revenues Rapidly source On-Demand services, create targeted bundle offerings, enable new distribution channels, and quickly respond to changing markets/customer demands.
- Reduced Operational Costs Automate tasks and streamline processes including role-based access control, on-boarding users, automated MAC, user access and security management, provision users into services, billing and settlement .
- Minimized cost, effort and risk / Maximized ROI and flexibility Speed time to market with a proven, scaleable deployment model flexible enough for rapid innovation of new services and bundles.
- Increased customer retention Reduce churn by providing multiple services and enabling customer self-service through a portal to reduce delivery bottlenecks.
- Enhanced cross-marketing and targeted promotion.
- Personalize and bundle services by better understanding customer behavior and preferences (e.g., create vertical-specific bundles, bundles based on company size or even bundles that cater to roles, like a “remote-salesperson” bundle).
It takes significant time and money for a service provider to provision and deliver one application let alone multiple, bundled applications. However, with the JSDN, service providers can begin delivering On-Demand services in days or weeks without the usual oversized investment. As members, service providers gain instant access to a pre-certified catalog of dozens of business, IT and communication On-Demand services. And as new services become available, they can add them to their portfolio in minutes. |
“Our clients are always looking for opportunities to improve productivity while reducing capital and operational expenditures. Our sales team and sub agents now have a powerful new arsenal of services to solve customer problems.” |
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- Darren DeMartino,
Advanced Technology Consulting.
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“Telecom carriers recognize the market opportunity presented by on-demand software services, but the technical, financial, and opportunity costs associated with building or purchasing an in-house delivery infrastructure have been a major obstacle.” |
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- Brent Allison,
VP Partner Solutions Marketing, TELUS.
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“The Jamcracker suite meets an important need of XO's customers, who now can focus on their business 100 percent without the distraction of running an IT system.” |
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- Charlie Cary,
XO Communications. |
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“People need people, and the channel will find its new value add in SAAS. The market is going through an impasse right now while this change happens and trying to find out what the next wave of value-add is, and there is opportunity in that.” |
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- Ben Pring,
Vice President of IT Services,
Gartner. |
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“I want to thank everyone for all your hard work and willingness to do what it takes to hit our very aggressive timeframes. Our team enjoys working with Jamcracker and we're excited about the future. We believe this service has unlimited potential.” |
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- John Krzykowski,
General Manager,
19Marketplace. |
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