Managing and Delivering Hybrid Cloud Services
Many enterprise and government IT organizations are realizing the benefits of cloud computing by extending IT delivery and management processes across private and public cloud services.
This strategy requires an approach that fundamentally reshapes how IT is delivered today, shifting the focus from infrastructure to services aggregation, and mixing and matching the best services for meeting organizations’ current and future needs.
For enterprises, the cloud service broker (CSB) model is a means for IT organizations to unify cloud services delivery and management so they can speed innovation, collaborate on a global scale, reduce operational costs, and grow the bottom line.
Organizing for Hybrid IT
Many enterprises are moving towards a multi-cloud approach where IT acts as a private cloud provider as well as a broker of public cloud services. As a private cloud provider, IT DevOps develops proprietary workloads running on an internal VMware or other virtualized environment, and then delivers these workloads -- e.g. application services -- to their business users. For public cloud services, IT can be both a consumer as well as a value-added services provider to their organizations' lines of businesses. As an example, an IT organization may choose to host certain application services with a public cloud provider, and then deliver these application services via a cloud delivery model to their end-users. With the brokering function, IT aggregates public cloud services -- including SaaS, BPaaS or other 3rd party offerings -- so that they can unify the delivery, service management and user management life-cycle.
Enabling IT as a Service
The Jamcracker cloud broker solution for enterprises is a multi-tenant, multi-tiered architecture cloud aggregation, delivery, and management platform that has been tailored to meet the needs of IT organizations who are operating under an "IT as a Service" (ITaaS) business model. The platform aggregates and unifies the delivery and life-cycle management of public and private cloud services, allowing IT to have a single enterprise-wide services catalog with self-fulfillment portals for their users.
Employees can have a single point of access to all their cloud services needs, ranging from externally provided cloud services such as SaaS, to internally operated virtualized infrastructure and application services.
Internal cloud brokers provide a means to significantly reducing the life-cycle management and licensing costs for cloud services usage within your organization. Deploying your own Enterprise Cloud AppStore will enable your IT organization to:
- Overall reduction in 3rd party services administration and management. On average across all industries, this is around 28%. As the adoption/usage of cloud services continues to grow exponentially as a core component of IT services, this overhead cost will continue to grow as a percentage of overall IT spend.
- License management via cloud services usage optimization and cost consolidation.
- ~40% of all IT helpdesk calls are for lost passwords. Enabling SSO and centralized password management across all cloud services your organization consumes will significantly reduce the number of calls.
- Reduce exposure to corporate data loss from to employees, who have left an organization, not automatically being deprovisioned from cloud services.
- Centralizing access and provisioning of employees to cloud services enables the ability to centralize usage auditing, reducing the cost associated with verifying regulatory compliance.
CSB Business Case
- End users increasingly perceive IT as roadblock rather than an innovation enabler, leading users to bypass IT and purchase cloud-based offerings directly.
- Low barriers to entry for cloud-based IT alternatives are resulting in “cloud sprawl.”
- IT increasingly lacks visibility on services usage and corporate data accountability.
- Increasing “IT consumerization” is causing budget authority to shift from IT to business units.
- Lack of visibility increases risk associated with data loss and compromise.
- Difficult for IT to maintain traditional KPIs such as security, compliance, license management optimization, auditing, support, and user experience.
- Provides enterprise AppStores as centralized resource for all users’ needs, including private and public cloud services.
- Unifies security, auditing, compliance enforcement, and services discovery.
- Embraces “IT consumerization” and bottoms-up innovation to better meet business unit objectives and needs.
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