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Privacy Policy

Overview

Your right to privacy regarding the personally identifiable information (“Information”) that you, our customers and users, provide to us to enable us to serve you is very important to Jamcracker. We believe this information should only be used to help us provide you with better service. We have established this Privacy Policy to describe our practices regarding the collection, use and disclosure of your Information. This policy may change from time to time so please check back periodically.

Collection and Use of Information

In order to provide Jamcracker services to our customers, we require Information regarding our customers’ users. This includes name, address, email address, telephone number, credit card information, and, depending on the Jamcracker services ordered, other information that can be used to identify and contact you. We use this Information in the following ways:

  • Establish your user account, which enables you to use our services;
  • Contact you regarding important information about your account, including notices and updates;
  • Provide you with additional materials regarding the Jamcracker services that you have requested or connect you with a Jamcracker representative, if necessary;
  • Respond directly to your questions, comments or requests for support;
  • Analyze site usage, to improve and customize our web sites and service offers, and to improve our marketing and promotional efforts;
  • Compile aggregate user profile data, such as geographic information, role-related information and zip code, which are used for market analysis;
  • Enforce our agreements with you, including our license agreements, Terms of Use, and this Privacy Policy; and
  • Billing and other accounting purposes.

Additional Uses

  • If you use the email links on our website to contact us directly, we may use your comments to improve our website and our services.
  • Jamcracker or its services providers may automatically track certain information about your use of the Jamcracker web sites, for example logging IP addresses or other information for system administration purposes, and monitoring any illegal use of the services. This information will be analyzed to constantly improve the value of the materials and services available on Jamcracker’s web site.
  • Other information about your usage may be logged, such as Internet service provider and browser type, in order to analyze usage trends and broad demographic information.

Disclosure of Information

Jamcracker provides some of its services through contractual arrangements with affiliates, service providers, partners and other third parties (collectively, “Services Partners”). For example, Jamcracker's Email service is made available through a contract email services provider. If you've subscribed to any of our contracted content or services, you should be aware that we share Information with these third party Services Partners in order to ensure your access to the Jamcracker services that you have ordered. Many Services Partners have adopted their own privacy policies, which are not subject to control by Jamcracker. However, to protect Jamcracker customers, Jamcracker contractually prohibits its Services Partners from using the Information that we collect except as necessary to provide Jamcracker services to you.

We may use other companies, agents or contractors to perform services on our behalf as well, such as processing credit card transactions. We also provide postal addresses to the U.S. Post Office for delivery purposes. In the course of providing such services, these other companies may have access to your Information. These companies are not permitted to use your Information except for the purpose of providing the services we request of them.

Legal Disclosures

Jamcracker may disclose your Information if required to do so by law or in the good-faith belief that such action is necessary to prevent injury or property damage, if we reasonably believe disclosure is necessary to establish or exercise legal rights, or in situations involving potential threats to physical safety. We may attempt to notify you when we are making such a disclosure, but we may not do so in an emergency or when we are prohibited by law or court order from giving such notice. If Jamcracker is acquired by or merged with a third party, we reserve the right, to sell or otherwise transfer the personal Information we have collected as part of that transaction provided that such third party continues to honor our privacy policy.

Security

Jamcracker takes information security very seriously and uses reasonable measures to protect your Information from unauthorized access, including storing all the Information we gather from you in secure databases. However, no security system can be guaranteed to be 100% secure, and therefore we cannot guarantee the security of your Information or assume liability for improper access to it. By using the Jamcracker web site, or providing Information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our web site.

Your Passwords

You should never disclose your password to any third parties. If you lose control of your password, you may lose substantial control over your Information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Changes to This Policy

As we update and expand our services, we may make changes to this policy. You should check back for updates to this policy from time to time. If the changes result in materially less protection for your Information than that provided in this policy, we will make reasonable efforts to contact you and obtain your consent to the changes. Like our Terms of Use, of which this policy is a part, your use of the Jamcracker site or continued use of our service after our efforts to contact you means that you agree to be bound by such changes.

Problems? If for some reason you believe that Jamcracker has not adhered to this Privacy Policy, please notify us by email at information@jamcracker.com (link sends e-mail)