Microsoft's New Commerce Experience (NCE) is a significant shift in the way Cloud Solution Providers (CSPs) manage and deliver cloud services to their customers. Designed to simplify licensing and cater to evolving customer purchasing preferences, NCE offers a range of benefits for both CSPs and their clients.
What is NCE and Why is it Important for CSPs?
Launched in phases, NCE began with Microsoft Azure in 2019 and has since expanded to encompass seat-based offers for Microsoft 365, Dynamics 365, and Windows 365. This shift streamlines the licensing process, reduces complexity, and empowers CSPs to better serve their customers.
Key Benefits of NCE for CSPs:
- Improved Revenue Predictability: NCE offers flexible term options (monthly, annual, or multi-year) allowing CSPs to tailor offerings to customer needs and ensure steadier revenue streams.
- Reduced Licensing Complexity: The program simplifies licensing structures, making it easier for CSPs to manage customer subscriptions and billing.
- Enhanced Sales Capabilities: NCE features like custom pricing, promotions, and incentives empower CSPs to create attractive offerings and close deals more effectively.
- Operational Efficiency: The platform streamlines various functionalities, including invoicing, billing (prepaid & postpaid), and reporting, saving CSPs valuable time and resources.
In addition to the existing multi cloud functionalities what’s more that a CSP reselling Microsoft seat-based offers via the Jamcracker platform expect:
- Partners (Direct and Indirect) own the end-to-end customer life cycle.
- Partner can create offers, set the price (Vendor, Retail etc.) and own billing terms with your customers.
- Supports multiple currencies and languages.
- Issue custom pricing at the customer level, Discounts or Markups.
- Provides ability to create time-bound promotions or provide customer incentives to utilize the New Commerce Experience early.
- For seat-based offers Monthly term, Annual term with monthly billing with ability to turn On /Off auto renewal.
- Price protection during the term period.
- 7 days cancellation and license/seats reduction policy enforcement.
- Invoicing/Billing customers, supports prepaid and post-paid models.
- Bill feeds and payment feeds can be generated.
- Platform comes with pre-integrated payment gateway or can be integrated with your own payment gateway to charge customers.
- Various custom and out of box reports for partners to settle with Microsoft and to reconcile with customers.
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